Newest telephones have full color feature or low cost full speaker telephones, 600 configurable features, Internet connectivity and security, paperless FAX , computer operator consoles that show all telephone activity in the business with instant messages to announce calls.
Avaya's color Smart Desk Phone with apps.
Inexpensive full Feature Phones
Avaya's lowest cost full speaker phones with bright LCD and LED lamps; Digital or VoIP. These are high-end phones with bright backlit screen..
Link Remote Work at Home/Remote Offices
Connect remote staff, & manage phones & computer connections from anywhere. A demanded feature set makes remote workers a part of the local system with all features of the main site. Use: home phones, VoIP phones, cell phones, and computers (called the SoiftPhone) connecting staff and server functions.
The New Avaya Operator Telephone
Ultimate in operator control, provides receptionist with total call handling & limits on holds. The console uses Instant Message & prompts the called person in silence; and affords a response.
Telephone call management (SMDR) monitors & eliminates call abuse. Get fastest & inexpensive Internet with security from SonicWall; compare our 100 MBS versus your speed? Ask Novacom about automatic redundant Internet..
Smart Phones, Computer Telephone Integration (CTI), Unified Messaging Service (UMS)) and BYOD .
BYOD is using the staffer's cell for in the office calls-no minutes charged. Connect calls & contact info for on screen POPS from Outlook & others. Smart Phones become an extension like your desk phone; both ring at the same time, & connect voice mails to Emails. Use in house wireless link your Smart Phones-no cell minutes.
Novacom's FAX server faxes directly to a computer. Faxes remain clear & can be sent ; storage & retrieval are efficiently. $35.00 to a typical monthly lease cost. Most firms recover 100% of cost/month.
Case Studies-Names and contact information available upon request
January, 2012 MJS
Industry: Financial Services
MJS was offered eight competitive systems from Managed Services to Key telephones at lowest prices. MJS elected Novacom to implement the following:
Plan a new series of telephone lines with one month in advance securing new telephone numbers;Installed a new Avaya IP Office system;Installed and configure a new Cisco data switch;Connected computers with wireless access;Deployed a SonicWall firewall;Connected a Novacom FAX server; andProvided lines with direct calling and call coverage with unlimited free calling. May, 2009 LF
Industry: Financial Services
LF replaced a fully operable Toshiba telephone system with sixty telephones. LF needed to have Computer Telephone Integration (CTI) and modern features. Novacom implemented the following:
Two new T-1 telephone lines with a 50% cost reduction and fast Internet;Installed a new Avaya IP Office system;Deployed CTI functions including: remote access to telephones, and call accounting;Installed and configure a new Cisco data switches;Connect computers with wireless access and deployed a SonicWall firewall;Connect a Novacom FAX server; andProvide lines with direct calling and call coverage. June, 2006 TP
Industry: Pediatric Medical Group
To replaced a fully operable Avaya Definity telephone system with thirty telephones. TP needed to have Computer Telephone Integration (CTI) and modern features. Novacom implemented the following:
One new T-1 telephone lines with a 50% cost reduction and fast Internet;Installed a new Avaya IP Office system;Deployed CTI functions including: remote access to telephones, call recording and call accounting;Connect computers with wireless access;Deployed a SonicWall firewall;Provided call management for their seven operators. Post installation- With the massive proliferation of the medical records storage needs, Novacom was asked to optimize the Internet access. Currently, TP uses a 101/15MBS primary Internet and backup in their SonicWall.
December , 2009 AF
Industry: Beverage Manufacturer
To replaced a fully operable VoIP network service six locations, eliminating all of the dropped calls and echo issues, in a Small Community Network (Avaya's SCN) . AF needed to have Computer Telephone Integration (CTI) and modern features across the network with about 120 telephones. Novacom implemented the following:
An MPLS new T-1 network;Installed three Avaya IP Office system;Deployed CTI functions including: remote access to telephones and call recording;;Connected computers with wireless access and deployed a SonicWall firewall. 4-Calling/Internet Management and Internet Security
3-CTI/UMS, Connect Desk/ Smart Cell Phones.
6-Paperless FAX
5-Voicemail & Automated Attendant.
The deployment of telephone and computer networks systems starts with a well organized resources room. Shown below is a sample of the organized room with fiber optics circuits, telephone and data network connections.
Avaya's conference phones offer more features than Polycom (starfish) phones. Pick the model for the size of the room. Avaya offers, also, a full line video conference resources. Conference calls are proven to be the key to productivity.
Novacom provides the eight most needed functions needed by small to mid-sized businesses.
The top eight components that exceed the competition with Novacom's dedicated experts behind the product
2-Connect at home staff & remote sites seamlessly-All feature operate remotely..
7-Conference-video and audio.
8-Computer Networking-design wiring& Wi Fi
Novacom staff, not subcontractors, wire telephones & computers complying with CAT 6 networks, & fiber optics with Wi FI and web cameras included.
Cost Factors
Every modern business needs to have available for current or future needs all eight components. All largest firms use all eight & achieve the best level of worker productivity.
For example, a Novacom system with 30 phones installed cost is $314/month. Add seven additional components and the price will be $437/month;
Voicemail & Automatic Call Routing. . Elect call recording and many other features for the Unified Messaging (UMS).
The introduction of call recording and random access.
Administering the Voicemail
The voicemail can be administered by Novacom remotely or by your staff. The flow of call routing is graphically shown in a real time screen.
Click below to see details.
The Powerful Operator Telephone
A new approach to operator handled calls. Receive and manage calls with a silent message feature to announce calls via a screen message to the called party.
Paging/Headsets
Backup, dual, voicemail systems for larger, multiple site, firms.
5-SELECT powerful voicemail systems that offer automated routines with up to 10,000 routing options at low prices.
1-The old operator telephone with busy lamps has been replaced by a Avaya's sophisticated feature rich PC console.
The Embedded (now called Essential) Voicemail. Click graphic for details of Essential voice processing.
Utilization reporting of Internet and need for costly services are defined in the SonicWall reporting.Security and access speed are necessary parts of your Internet access
Starting with the Novacom optimized Internet, the Novacom implemented security suite adds security and permissions to each workstation with virus protection.
SonicWall® Anti-Virus and Anti solutions automatically deliver updated security definitions immediately to the endpoint as they become available, protecting against today’s rapidly-evolving threats. SonicWall's Enforced Client guarantees all endpoints have the latest versions of anti-virus and anti software installed and active. The SonicWall® Client/Server Anti-Virus Suite integrates additional protection for Windows-based file, print, and Exchange servers.
The proven AT&T, Lucent & Avaya systems remain the standard with award winning telephone systems. Avaya and its Bell Laboratories.dominate the field...
Add Internet Security-The top of the line firewalls that have extensive data, "Deep Packet", inspection that exceeds the competition.
SonicWall Internet security components serve the data security needs of small to mid-sized customers. Novacom uses Cisco switches and SonicWall firewalls to:
-Improve access speed with Novacom's selected carriers-the best of the best; and
-Secure Internet: data including: Gateways; Filtering Internet traffic; and Control workstation Internet permissions.
Novacom end users report increased Internet speeds in excess of 500% with cost reductions.4-Call accounting called Station Message Detail Reporting (SMDR), Internet utilization and performance, and Internet critical security, and faster speed. Novacom carrier partners offer the best prices & reliability.
Internet Resources Management
Another most critical cost reduction program. Save substantial cost of calling, right sizing of staff, add a significant cost reduction approach to handle calling resources, and streamline Internet use. Telephone call and related Internet abuse are well known business concerns. Lower cost lines and unlimited calling are now used by almost every business and may easily encourage loss of productivity . The most employed means to track call patterns, and detection of abuse is the Novacom call reporting system called Station Message Detail Reporting (SMDR). SMDR is the key to just right staffing; determining not too many and not too few staff for call handling. However, while cost of calling has dropped to nothing, staff cost have increased and demand that call abuse be considered as a waste of staff productivity time and cost. Hire too many and expend an average of $35,000.00 in excess costs. Fore the Internet, stop excess access to valuable Internet lines, and reduce abuse of the Internet that is now most common; esp[especially streaming video and streaming voice.
Real cost savings with Novacom support. Click here. Connect with Novacom's partners carrier with full support of Novacom.
SMDR
The most complete Novacom reporting allows management to keep track of all inbound and outbound calling by staff members departments; not just billable calls. See traffic patterns by time of day and staff activities on the telephone. The use of the SMDR data allow creation of profiles of how much time is allocated to various staff members' call activities. Reference the reporting and evaluate calling profiles. This can teamed with the Avaya Service Observation which allows supervisors to monitor in progress calls; eavesdropping is defined as a third party not known to be listening to an in progress telephone call without knowledge of at least one of the parties in the conversation.The SMDR accounting package can, also, be teamed with the Avaya call recording feature.
1-Start with an advanced Avaya telephone system. Add paging, access control, no cost Wi-Fi with Smartphones linked to desk phones. Link your Avaya system to your computer network (CTI). Just the beginning of your resources.
Just the beginning of a more productive information platform and save thousands.
2-Add-remote workers to your telephone system, have full telephone system access using no charge Internet. Connect home & remote workers & save travel costs. Remote access is a proven method to productivity & morale booster.
Connect remote or home staff.Best ROI for businesses.
8-Add-New CAT 6 (gigabit) wires, wireless, & fast powerful computer networks.
Most networks need upgrades. Evaluate/upgrade and Internet speed as needed. Repair your broken data networking. Novacom does all of this
Get faster computer speed on the Internet.
3-Add-via Avaya Twinning, links to cell phones & desk phones for full access to most features onsite. Connect Smartphones to desk phones features. Use Wi-Fi for no cell minute calling charges in house.
Connect your Smart phone to your desk telephone.
5-Add-Powerful yet inexpensive, about the lowest cost in the industry, voicemail & automated routing. Voicemails go to Emails. Select basic with full features or most powerful voicemail with recording.
Immediately get voicemail to your cell and desktop.
4-Add-manage & monitoring of phone calling , & Internet control. Add a Novacom firewall. Lower costs. Get real time stats of the use of telephones & Internet access
Manage access to calling and the abuse of the Internet.
6-Add-Clear conference calling & call recording. Using Novacom's lowest cost T-1 lines, a 64 party conference bridge is standard; all that is needed is 64 T-1 connections. Harness the power of conferencing by simply pressing buttons. Team up with video connections.
Limit travel and have your own in-
house easy to use conferencing.
7-Add-Automated FAX with clear PDF documents.
Eliminate paper FAX and save on paper and toner. Use clear PDF documents that can transferred and rebroadcast.
Cut the cost of
expensive faxing.
In the 70's In the 80's Now-VoIP-Color Displays + Smartphones + Computer Networks & Telephone Integration (CIT)
In the 80's Now-VoIP-Color Displays + Smartphones + Computer Networks & Telephone Integration (CIT) 
11-Analog Telephone-All connect to the Industry Standard Telephone (IST)port. Every new Novacom system offer a minimum of two ports.
1-Digital-1403 (3 Button)
4-Digital-1416 Digital-16 Button Telephone & optional 32 Button Module.
13-Discontinued Digital-Avaya IP Office 5410 Executive (5402 two line telephones available).
8-VoIP 1616 (Sixteen Button) with optional cost 32 Button Extension Module.
12-Discontinued
Digital-5420 telephone with Optional 24 function Operator Direct Station Selector (DSS).
5-VoIP-1603 (3 Button)
9-High End VoIP- Color display VoIP-color. model.
6-VoIP 1608 (8 Button)
10-Color display VoIP 9600 supports gigabit Ethernet. .
..
Novacom's Standard Features-Most of these are optional cost or not offered by the competition. Connect with VoIP or proven digital or both.
Standard Features Included in base package at no additional costs. Seamless upgrade to 1,000 telephones.
Four outside lines with Caller ID and caller name-expand to 96 lines;
Two FAX, or modem, door boxes, or a FAX server and save cost of faxing and line costs;
Ten VoIP & six digital telephone ports; and connect outside sites to 1,000;
Music on hold with no expensive external player and save up to $500.00 on a music source.;
Automatic Call Distribution (ACD) stacks calls first in first answered making staff productive;
Seamlessly & quickly connect remote workers and up to 32 other sites with full features; .
Free in house wireless phones via your Wi Fi -no cell minute calls;
About Avaya Telephones
Basic bright back lit lighting is a standard feature. All telephones have multiple position stands, with multiple line display, and some have dual color LED's. All have: a navigation bar showing calls: received, missed and outbound. All have integrated connect for headsets. All feature full two way speakers usually an option cost with the competition.
See below the top of the line with full color, touch screen and gigabit data connection, and lowest cost option.
Voicemail to Email, spell by name look up, multiple company routing & much more; and
Novacom provides an onsite full demo of all features; no obligation.. See before you buy.
Your firm's checklist-Select all that apply
Current recommended Avaya 1400 Series are Digital and the 1600 Series are identical in appearance employed for remote VoIP users.
Discontinued
7-VoIP 1608 (8 Button)
Organization of different purpose cables (CAT 3 voice, CAT5 and CAT6 data) blue color coded and white for voice, and Coaxial for video and networking need to be organized.
Automatic Call Distribution (ACD) Standard with IP Office.
Click for BBB Details. Please Compare us to the Competition.
Consider the Five Key Points of Experts in Telecom-Source Ziff Davis:
The Feature
1-Call Routing and Forwarding;
2-Data Integration Linking;
3-Auto-Attendants & Call distribution;
4-Audio and Video Conferencing;
5-Interactive Voice Recognition (IVR).
*How fast? For fourteen telephones and eight lines, Novacom started at 7:45 AM and by 8:50 AM all resources were operational. Lifeline OB/GYN Medical, Parsippany, NJ
Typical Case Study-Novacom versus Toshiba-September 20, 2013
Component.
Base System
Optional Voicemail
Optional Warranty
Optional Headset
Optional Data Connects
Reengineering FAX/Modems
Totals
Novacom
$4,500.00
Included
Included
Included
Included
Included
$4,500.00
$1,995.00
$ 650.00
$ 550.00
$ 375.00
$ 300.00
$1,800.00
$5,120.00
Toshiba.
Major Links
Avaya IP Office system expert installation and service. Systems for the small to mid-size firms. Installation, upgrades and repair of all Avaya systems, and LAN/WAN data networks. Fastest service*.
Local Area Networks (LAN);
Wide Area Networks (WAN);
Network Performance; and
Internet Access and Optimization.
Shocking Performance of VoIP-Click below to hear the downside of VoIP that too often provides this level of transmission. Novacom knows how to deploy VoIP. Is VoIP ready for prime time or hype? Hear about VoIP-a thirty second expose.
